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Solution 7: Change the supported resolution and refresh rates Solution 4: Duplicate or extend your display on the external screen Solution 3: Check the port version setting on the external display Solution 2: Check the video input settings Solution 1: Power reset your external display

If you have problems connecting your Surface to a TV, monitor, or projector, try these solutions to identify the issue.

Open Windows Update Troubleshooting solutions To find out how, see Install Surface and Windows updates. Often, downloading and installing the latest updates for Windows and your Surface will fix many issues. When you test sound and the laptop docking station, refer to the following FAQ. If the device is listed with an error, reinstall the drivers following the instructions on the website.Ĭheck to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.Ĭheck to see if the monitor is being detected by Windows.įor more information about testing the USB peripherals and the laptop docking station, visit When you test Ethernet and the laptop docking station, refer to the following FAQ. If you do not see the USB video adapter in Device Manager, refer to the following FAQ. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following: When you test your cables, it is recommended that you do the following:

Ideally, you should test a component that you know works in another setup. Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup. To test your setup components, try the following: You can test to make sure that the following components are working correctly and are not the source of the issue: When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems.